Cancellation policy

At Calmovia, we believe in complete transparency and giving our customers full control over their subscriptions.

Subscription Program

Certain products offered on our website may be purchased as part of our subscription program. When you subscribe, you will receive recurring deliveries based on the delivery schedule selected during checkout.

By purchasing a subscription product, you agree to the terms outlined in this Subscription Cancellation Policy.

Automatic Renewals & Billing

When you enroll in a subscription, your payment method will be securely stored and charged automatically for each recurring order unless the subscription is cancelled before the next billing date.

Subscriptions are typically delivered and billed every 4 weeks, unless otherwise specified at checkout.

Subscription prices, discounts, shipping fees, and applicable taxes will be displayed during checkout and may be included in recurring charges.

Manage Your Subscription

You may manage your subscription at any time by:

  • Accessing the subscription management link included in your order confirmation emails;

  • Logging into your customer account (if applicable); or

  • Contacting our support team for assistance.

You may:

  • Skip a shipment;

  • Change your delivery schedule;

  • Update your payment information;

  • Pause your subscription (where available);

  • Cancel your subscription.

Cancellation Policy

You may cancel your subscription at any time.

To avoid being charged for your next recurring order, cancellation requests must be submitted at least 24 hours before your next scheduled billing date.

If a subscription is cancelled before the next billing date, no further recurring charges will be processed.

Orders Already Created

Once a recurring order has been successfully generated and entered our fulfillment process, it cannot be cancelled, modified, or refunded solely due to a subscription cancellation request.

All subscription orders that have already been created are considered valid orders and will be processed accordingly.

Customers may still be eligible for a refund under our Refund Policy if applicable.

Subscription Confirmation

After placing your first subscription order, you will receive an email confirming:

  • Your subscription enrollment;

  • The products included;

  • Your billing schedule;

  • Your delivery frequency; and

  • Instructions for managing your subscription.

Returns & Refunds

Subscription purchases are subject to our Refund Policy.

Please review this policy for additional information regarding eligible returns, exchanges, and refunds.

Contact Us

If you have any questions regarding your subscription, please contact us: support@trycalmovia.com

Please include your full name and order number to help us assist you as quickly as possible.